Alcohol, Drug and Mental Health Rehab at Hazelden Betty Ford in Newberg

Service animals are permitted in Hazelden Betty Ford facilities and we afford individuals who require the assistance of a service animal with equal opportunity to access the organization. Per the Americans with Disabilities Act (ADA), a "service animal" is defined as a dog that has been individually trained to do work or perform tasks for an individual with a disability.

Per the ADA, dogs or other animals whose sole function is to provide comfort, emotional support or companionship do not qualify as service animals. Emotional support, therapy animals and pets are not permitted on Hazelden Betty Ford's facilities, leased spaces or on campus grounds.

Visiting Hours

To protect the health and wellbeing of our community during spikes in COVID-19 rates and changing area policies, visitation restrictions may be in place. Please check with staff at the Newberg facility to learn the most up-to-date visitation policies. Thank you and be well.

Patient Communication

The privacy, respect and safety of your loved one and all of our patients is of the utmost importance and is to be respected. Here’s what you need to know: 

Phone Calls

Patients may use their cellphones when not in programming. To reduce distractions and protect the confidentiality of the treatment community, patients are not allowed to keep their phones on their person. Phones must be kept and used in patients’ rooms only unless other arrangements have been made with staff.

Family and friends may call to leave voicemail messages for patients who can then return the call later when they are available. Messages are checked daily. Please dial 1-503-554-4398 and follow the prompts to reach your loved one's program

In the event of a true emergency where you must reach staff or your loved one immediately, please call the Medical Services Unit at 1-503-554-4373.

Gifts and Packages Policy

Loved ones may mail or bring the following items to patients:

• Flowers
• Clothes
• Alcohol-free toiletries and hygiene products
• Books
• Cards
• Bedding and towels that are new in packaging
• Food items prepared in commercial kitchens, produce items
• Arts and crafting supplies
• Medications
• Cigarettes/chewing tobacco

We do not allow the following items:

• Sporting/exercise equipment such as golf clubs, skateboards, jump ropes, fishing poles, baseball bats, bicycles, etc.
• Personal electronic devices and small appliances including televisions, gaming consoles (PlayStation, XBOX, etc.), desktop computers, speakers, irons, cooking appliances, heating pads, electric blankets, and any electronics with internet access or camera (other than cellphone, tablet devices, handheld gaming devices, and laptop).  
• Pornography and sex toys.
• Open or homemade food or drink.
• E-cigarettes and vape devices are considered hazardous waste and will be disposed of upon admission.
• Illicit or controlled substances (other than Suboxone), food items containing prohibited substances, and products containing CBD.  These will be disposed of.
• Weapons and ammunition.  Ammunition will be held and destroyed.
• Items containing ethyl alcohol such as hairspray, mouthwash, hand sanitizer, etc.
• Aerosol products such as shaving cream, mousse, deodorant, etc.
• Items subject to inhalant abuse such as Wite Out, permanent markers, nail polish, nail glue, nail polish remover, etc.
• Heavily scented items including essential oils, air fresheners, perfume/cologne, body spray, lotions, or candles.
• Butane lighters, rolling papers, loose tobacco, and herbal cigarettes.
• Blankets, sheets, pillows, mattress pads, towels, and stuffed animals are not allowed unless they are new and in original packaging with tags.  This is for safety and hygiene purposes related to reducing the risk of bed bugs entering the facility.
• Energy bars/drinks, protein powders/bars, candy, and vitamin drinks.
• Items that hold great personal attachment or are of great monetary value (including jewelry and watches).
• Wet wipes, personal hygiene wipes, or makeup remover wipes of any kind unless medically indicated.
• Please do not bring large amounts of cash unless you are making a payment toward your treatment cost.

To ensure the safety of our treatment community, all items must be given directly to staff and will be searched prior to being delivered to patients. Items brought to campus may be delivered Monday – Friday 8:00am – 5:00pm and should be dropped off in the Reception Building. When dropping off items, you will not be allowed to visit with a patient unless explicit arrangements have been made with staff prior to arrival on campus.

Hazelden Betty Ford 
[Patient's name] 
1901 Esther Street 
Newberg, OR 97132-9500

Lodging

Ask about available Hazelden Betty Ford discounted rates at the following establishments:

• Holiday Inn Express Newberg, 1-503-537-0303, 1.7 miles
• TravelLodge Suites, 1-503-537-5000, 1.9 miles
• Best Western Newberg Inn, 1-503-537-3000, 2 miles
• University House of Newberg, 1-503-538-8438, 2.1 miles
• The Hotel Dendee, 1-503-538-7666, 5.4 miles
• The DreamGiver’s Inn Bed & Breakfast, 1-503-625-1476, 9.4 miles
• Best Western Northwind Inn & Suites, 1-503-431-2100, 11.9 miles
• Century Hotel, 1-503-692-3600, 12.7 miles
• Airbnb: Comfortable Rooms to Rent in Newberg, 15 miles