The safety and privacy of your loved one and all of our patients is of utmost concern. Here's what you need to know about visiting our Newberg campus and communicating with a loved one in our care.

When is visitation

Visiting hours are 2:30-4:30 p.m. on Saturdays for patients in the Courage and Serenity Units, and from 2:30-4:30 p.m. on Sundays for patients in the Hope and Gratitude Units.  Visitation is also held on holidays (times TBA). 

What do visitors do when they arrive to campus

Upon arrival, all visitors must read and sign the "Confidentiality of Information" form and sign in at the reception desk in the Reception Building. You will receive a visitor badge, which you must wear at all times while on campus.  After checking in, you may greet your loved one(s) in the breezeway area, on the main walkways, or in the middle lawn area.  For safety purposes, you are not able to greet or interact with your visitors until after they’ve checked in. 

Where are visits permitted

You may visit on the Twelve Step Path, on the middle lawn area, in the Dining Hall, in the Lecture Hall, and in the Highet Room.  To ensure patient safety and privacy, visitors are not allowed in the smoking areas or anywhere in the Residential, Administration, or Mental Health Buildings unless accompanied by a staff member.  Patients may not accompany their visitors to their vehicles.  

What can visitors bring to visitation

Visitors must leave all purses, backpacks, or bags in their vehicles.  Diaper bags, baby carriers, strollers, and culturally important items are permitted.  Staff are not able to store any visitor belongings during visitation.  Visitors may bring personal items for patients.  All items must be given directly to staff at check-in and will be searched by staff prior to being given to patients.  For safety reasons, we can’t allow any homemade food items or any perishable food items requiring storage in a refrigerator or freezer.  Sealed food items or food prepared in a commercial kitchen are permitted.  

Can visitors smoke in the patient smoking areas

No, Hazelden Betty Ford is a tobacco and nicotine-free campus for anyone who is not a patient.  Visitors who wish to use tobacco or nicotine products must leave campus to do so. 

Can visitors bring pets or emotional support animal(s)

No, we’re not able to allow pets and emotional support animals allowed anywhere on campus, including in parked vehicles.  This is for the safety of the animals and everyone on campus.  Service animals are permitted.

Hazelden Betty Ford reserves the right to limit, discontinue, or refuse visitation to any individual when there are significant safety concerns to patients and/or staff.

Patients may use their cellphones when not in programming. To reduce distractions and protect the confidentiality of the treatment community, patients are not allowed to keep their phones on their person. Phones must be kept and used in patients' rooms only unless other arrangements have been made with staff.

Family and friends may leave voicemail messages for patients who can return calls when not in programming. Messages are checked daily. Please dial 1-503-554-4398 and follow the prompts to reach your loved one's program.

In the event of an emergency where you must reach staff or your loved one immediately, please call our medical services unit at 1-503-554-4373.

Loved ones may mail or bring the following items to patients:

• Flowers
• Clothes
• Alcohol-free toiletries and hygiene products
• Books
• Cards
• Bedding and towels that are new in packaging
• Food items prepared in commercial kitchens, produce items
• Arts and crafting supplies
• Medications
• Cigarettes/chewing tobacco

We do not allow the following items:

• Sporting/exercise equipment such as golf clubs, skateboards, jump ropes, fishing poles, baseball bats, bicycles, etc.
• Personal electronic devices and small appliances including televisions, gaming consoles (PlayStation, XBOX, etc.), desktop computers, speakers, irons, cooking appliances, heating pads, electric blankets, and any electronics with internet access or camera (other than cellphone, tablet devices, handheld gaming devices, and laptop)
• Pornography and sex toys
• Open or homemade food or drink
• E-cigarettes and vape devices; these are considered hazardous waste and will be disposed of upon admission to our facilities
• Illicit or controlled substances (other than Suboxone), food items containing prohibited substances, and products containing CBD; these will be disposed of
• Weapons and ammunition; ammunition will be held and destroyed
• Items containing ethyl alcohol such as hairspray, mouthwash, hand sanitizer, etc.
• Aerosol products such as shaving cream, mousse, deodorant, etc.
• Items subject to inhalant abuse such as Wite Out, permanent markers, nail polish, nail glue, nail polish remover, etc.
• Heavily scented items including essential oils, air fresheners, perfume/cologne, body spray, lotions, or candles
• Butane lighters, rolling papers, loose tobacco, and herbal cigarettes
• Blankets, sheets, pillows, mattress pads, towels, and stuffed animals unless they are new and in original packaging with tags (This is for safety and hygiene purposes related to reducing the risk of bed bugs entering the facility.)
• Energy bars/drinks, protein powders/bars, candy, and vitamin drinks
• Items that hold great personal attachment or are of great monetary value (including jewelry and watches)
• Wet wipes, personal hygiene wipes, or makeup remover wipes of any kind unless medically indicated
• Large amounts of cash (unless you are making a payment toward your treatment cost)

To ensure safety at our rehabilitation center, all items must be given directly to staff and will be searched prior to being delivered to patients. Items brought to campus may be delivered Monday through Friday from 8 a.m. to 5 p.m., and should be dropped off in the Reception Building. When dropping off items, you will not be allowed to visit with a patient unless arrangements have been made with staff prior to arrival on campus.

Mail and packages should be sent to:

Hazelden Betty Ford 
[Patient's name] 
1901 Esther Street 
Newberg, OR 97132-9500

Hazelden Betty Ford's Newberg campus is located just southwest of the Portland metropolitan area. If you are planning to visit a family member in treatment, you will find many convenient and nearby lodging options. Be sure to ask about available Hazelden Betty Ford discounted rates at the following nearby establishments.

• Holiday Inn Express Newberg, 1-503-537-0303, 1.7 miles
• TravelLodge Suites, 1-503-537-5000, 1.9 miles
• Best Western Newberg Inn, 1-503-537-3000, 2 miles
• University House of Newberg, 1-503-538-8438, 2.1 miles
• The Hotel Dendee, 1-503-538-7666, 5.4 miles
• The DreamGiver’s Inn Bed & Breakfast, 1-503-625-1476, 9.4 miles
• Best Western Northwind Inn & Suites, 1-503-431-2100, 11.9 miles
• Century Hotel, 1-503-692-3600, 12.7 miles
• Airbnb: Comfortable Rooms to Rent in Newberg, 15 miles

Service animals are permitted in Hazelden Betty Ford facilities. We afford individuals who require the assistance of a service animal with equal opportunity to access our organization. As defined by the Americans with Disabilities Act (ADA), a service animal is a dog that has been individually trained to do work or perform tasks for an individual who has a disability.

As defined by the ADA, dogs or other animals whose sole function is to provide comfort, emotional support or companionship do not qualify as service animals. Pets and/or emotional support, therapy animals are not permitted on campus grounds or in Hazelden Betty Ford's facilities and leased spaces.