If you or a loved one are affected by substance use and other mental health conditions, we’re always here for you—24/7. Or if you’re a professional with a media inquiry, request for patient and medical records, question regarding our Graduate School of Addiction Studies or request for our Publishing division, we’ll ensure you connect with the right Hazelden Betty Ford team member.
Treatment Programs and Services
Treatment Contact Information
Call us 24/7: 1-866-831-5700
Mail:
P.O. Box 11
Center City, MN 55012-0011
Reach Out Today
Taking that first step to get help can be the hardest of all. But you're here now—and we can help with all of your next steps. If you're in need of immediate assistance, please call 1-866-831-5700 today to speak with a recovery expert. If you'd like one of our recovery experts to contact you, fill out the below form:
Medical Records
To request a copy of your Hazelden Betty Ford Foundation patient medical record, download and print the Medical Release Form. Complete, sign, mail, email or fax the Medical Release Form to us at:
Hazelden Betty Ford Foundation
15251 Pleasant Valley Road
P.O. Box 11, BC 22
Center City, MN 55012-0011
Fax: 1-651-213-4496
Email: HealthInformation@hazeldenbettyford.org
When filling out the Medical Record Release Form, be sure to indicate who your medical record should be sent to in the appropriate space on the form. *As of March 21, 2017, all medical record releases must be made out specifically to an individual unless they are an entity with a treating provider relationship with the patient or a third-party payer per 42 CFR Part 2, Section 2.31.
Average processing time
The average processing time to complete medical records requests is 3-5 business days (M-F). The time it takes to receive your medical record will vary with delivery method.
Follow-up calls to confirm request receipt
Allow 2 business days from request date to ensure the request has been received and entered into our system.
Questions? Contact our Health Information Department at 1-651-213-4492.
Billing Information
If you have questions related to a bill you received from the Hazelden Betty Ford Foundation, please contact our Billing Department, also known as Patient Accounts, at 1-877-429-5088
To pay your bill online, visit our patient payment portal.
To access the payment system, you will need the patient's date of birth and encounter number. The encounter number can be found on the patient statement that was mailed to the address on file. If you do not have a statement or cannot find your encounter number, please contact Patient Accounts at 1-877-429-5088.
If someone other than the patient would like to discuss a patient's account, a Financial Release of Information form must be completed. Please print, complete and sign the Financial Release and mail or fax the form to:
Hazelden Betty Ford Foundation
Patient Accounts, RW 18
P.O. Box 11
Center City, MN 55012-0011
Fax: 1-651-213-4543
Quality of Care
If you have concerns about safety or the quality of care provided, please contact leadership at Hazelden Betty Ford by calling 1-877-445-1644. If you do not believe your concerns have been adequately addressed after contacting us, please feel free to contact The Joint Commission directly at:
Office of Quality and Patient Safety
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Fax: 1-630-792-5636
www.jointcomission.org
Hazelden Publishing
Hazelden Publishing Contact Information
1-800-328-9000
Monday-Friday
8 a.m.–4:30 p.m. Central
Mail:
P.O. Box 176
Center City, MN
55012-0176
Graduate School of Addiction Studies
Graduate School Contact Information
1-651-213-4175
Monday-Friday
8 a.m.–4:30 p.m. Central
Mail:
P.O. Box 11 C09
15251 Pleasant Valley Rd
Center City, MN 55012-0011
Corporate Services
