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Hazelden Betty Ford Patient Care Network

Welcome to the Hazelden Betty Ford Patient Care Network. Together, we are opening a new door in collaboration among quality health care organizations.

In the ever-changing landscape of today’s health care and addiction treatment marketplace, it is more important than ever for quality providers to work together to provide the best possible care for patients struggling with behavioral health issues. All too often, people are getting lost in the system due to poor case management, unethical practices or the overwhelming amount of choices.

The Hazelden Betty Ford Patient Care Network resolves these challenges through collaborative affiliations designed to increase patient engagement, therapeutic alliance, self-efficacy and treatment outcomes. We operate as a multi-level network of like-minded and ethical providers who share a philosophy about the most-effective, evidence-based treatment for substance use disorders and a commitment to improving the patient experience.

Our vision is to cultivate a broad network of quality providers who are engaged with the Hazelden Betty Ford Foundation in a variety of ways. This collaborative approach ensures that patients receive the right care, in the right setting, and at the right time in order to reclaim their lives from the disease of addiction. It’s an approach that, likewise, promotes an evolved and patient-centric addiction treatment industry.

Patient Care Network participants are philosophically aligned with Hazelden Betty Ford Foundation’s practices that recognize and support:

  • The brain science of addiction
  • Principles of Twelve Step recovery
  • The importance of long-term patient engagement supported by a treatment continuum of programs and services
  • Use of medication-assisted therapy with abstinence-based addiction recovery as the ultimate goal
  • Use of evidence-based, psychosocial therapies for addiction
  • Abstinence from all potentially addicting substances outside of those required for medical/psychiatric care

Learn more about our three levels of the Patient Care Network below: Preferred Provider, Collaborative Member and Affiliate.

Patient Care Network organizations represent an exclusive group of providers who are like-minded, ethical and meet a need for Hazelden Betty Ford Foundation patients. Participation is by invitation only. If you have questions or suggestions, please contact our Patient Care Network team at PCN@hazeldenbettyford.org.

The Three Levels of the Patient Care Network

PCN preffered provider

Preferred Provider Level

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A network of quality, ethical and like-minded organizations who make strategic referrals to improve continuity of care, patient engagement and outcomes

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PCN Collaborative Member

Collaborative Member Level

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A network of quality, ethical and like-minded clinical organizations who share knowledge and best practices focused on improving the patient experience

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PCN affiliate level

Affiliate Level

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A higher-level partnership with quality, ethical and like-minded organizations that could involve joint ventures, management agreements or other strategic relationships

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Our Patient Care Network

PCN Preferred Providers Map
Bob Poznanovich

Bob Poznanovich

Vice President of Business Development


Bob Poznanovich oversees and manages our strategic relationships with professional referents, managed care and insurance organizations, and many other national accounts. When he joined our nonprofit foundation in 2010, he had already achieved much, he co-founded and served as the CEO of a behavioral health organization, he was a business development executive in the technology industry; he coauthored a book and he is well known for his public speaking and media appearances regarding addiction and recovery. Learn More.

Bob Poznanovich
Jessica Wong

Jessica Wong

National Director of Youth Business Development and Patient Care Network

 

Jessica Wong is currently a Director, overseeing Business Development for youth services and the Patient Care Network at Hazelden Betty Ford, the nation's largest non-profit addiction treatment provider. For almost 15 years, Jessica has worked out of Hazelden Betty Ford's Plymouth, MN facility, which serves adolescents, young adults and families struggling with addiction and co-occurring mental health issues from across the country. In her role, Jessica oversees a team of individuals whose primary function is to provide resources and education to professionals and families around the topics of addiction, recovery, and mental health. Jessica is a Certified Prevention Professional by the State of Minnesota. In addition to her work with addiction, Jessica is a well-known local and national thought-leader and speaker on the topic of teens and technology to parent and professional audiences alike. Jessica is a volunteer crisis intervention counselor, and is the board chair of LiveMore. ScreenLess, a digital wellbeing organizational. She holds her bachelor's degree in Professional Journalism and Mass Communication, with a Minor in Sociology of Law, Crime and Deviance from the University of Minnesota. She is currently pursuing her Masters in Addiction Studies from the Hazelden Betty Ford Graduate School for Addiction Studies. Learn More

Jessica Wong

Cendee Palmer

Cendee Palmer, Senior Program Manager, Patient Care Network

Cendee Palmer manages the preferred provider level of the Patient Care Network which is part of a multi-level collaborative network among quality health care providers and organizations who share a common philosophy about the most effective, evidence based treatment for substance use disorders, and a commitment to improving patient experience and patient outcomes. She holds a degree in social work. Cendee worked for a national behavioral health care organization as a treatment placement specialist where she developed a passion for helping families struggling with addiction and mental health issues. She also worked as a medical sales representative for Fortune 500 companies in the healthcare industry specializing in diabetes, weight management, nutrition, and smoking cessation. 

CPalmer@HazeldenBettyFord.org
1-763-509-3940
Deb Newton

Deb Newton, Account Manager, Patient Care Network

Deb Newton joined Hazelden Betty Ford in 2009 as an outreach manager and shortly after assisted in the expansion of Hazelden Betty Ford’s outpatient clinics in Minnesota. As a social worker, Deb believes her clinical skills and drive to make a positive difference for others, are key to her success as a leader. With a strong history of supporting healthcare agencies, including senior housing, social services and non-profits, she brings compassion and innovation to all of her endeavors. Deb has a strategic focus on developing, managing, and expanding programs, including the Patient Care Network. She brings her expertise of building collaborative and strategic relationships, cross-functional leadership, and also enjoys the marketing and communication aspect of her work.

DNewton@HazeldenBettyFord.org
1-844-532-8852
Ashley Thill

Ashley Thill, Account Manager, Patient Care Network

Ashley Thill has over 15 years of experience collaborating at the system level in local and state government, healthcare, schools, and justice involved settings to implement and scale Hazelden’s evidence-based modalities and programs for substance use and mental health prevention, intervention, treatment, and recovery management. Her passion for the field of addiction medicine and recovery also includes a focus on the impact of mental and emotional health in families. She supports the benefits of integrative medicine and collaborative care, recognizing the importance of treating the entire patient and family, and volunteers for the digital wellbeing nonprofit, #ICANHELP. She received her Bachelors of Science degree from the University of Minnesota, Twin Cities.

AThill@HazeldenBettyFord.org
1-651-213-4030
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