Learn general information about becoming a patient at Hazelden Betty Ford in Center City, including what to bring and what to leave at home.
Service Animal Policy
It is the policy of the Hazelden Betty Ford Foundation to afford individuals with disabilities, who require the assistance of a service animal, with equal opportunity to access the organization. The purpose of this policy is to provide guidance for processes to follow when accommodations are needed for service animals and to outline the exclusion of pets and emotional support/therapy animals.
Service animals are permitted in Hazelden Betty Ford facilities. Per the Americans with Disabilities Act (ADA), a "service animal" is defined as a dog that has been individually trained to do work or perform tasks for an individual with a disability.
Service animals are not pets. Pets are not permitted on Hazelden Betty Ford's facilities, leased spaces or on campus grounds. Per the ADA, dogs or other animals whose sole function is to provide comfort, emotional support or companionship do not qualify as service animals. Hazelden Betty Ford does not permit the presence of emotional support or therapy animals on the premises.
Getting Here
Arriving by Plane
- Please schedule your flight to arrive by Noon Central
- From MSP International Airport Terminal 1: Hazelden transportation will pick you up at Baggage Claim Carousel 13-14
- From MSP International Airport Terminal 2 (Icelandair, Air Tran, Southwest and Sun Country): our driver will meet you at the terminal
- If flying into a regional airport/private charter, Hazelden transportation will meet you at the gate
- It may be up to a 2 hour wait for pick up if you choose to use Hazelden transportation
Driving
- Please plan to arrive on campus as early as possible, preferably before 1 p.m. Central
- When you arrive on campus, follow the signs for admissions and park in one of the designated parking spots for patients and families
- Once parked, enter through the main entrance and feel free to bring your luggage in with you. Please notify our front receptionist if you would like assistance with your luggage