Admission Starts with an Assessment If you or a loved one is experiencing difficulty with alcohol or other drugs, it's worth speaking to a specialist. You might not know the exact problem or its solution, but we'll figure it out together. Healing begins with a free call to one of our admissions specialists, with whom you'll have a completely confidential conversation. From there, you start your journey back to happiness and health. The admissions specialist can help you determine the next steps: perhaps a more thorough substance use or mental health assessment is needed. If that's the case, they'll help you schedule an assessment with us or make a referral for treatment services in your area. During this follow-up assessment, you'll be asked some detailed questions that help determine whether residential or outpatient treatment might be needed, and what treatment services will best meet your clinical needs. With your permission and signed consent, contact might be made with other medical and mental health professionals with whom you've worked in order to better understand the entirety of your needs. The same goes for family members who can help provide context and background for your personal circumstances.* *We won't speak with anyone you have not expressly given us permission to communicate with. Insurance Information If treatment is recommended, you'll be assigned a financial advocate who works with your insurance company to maximize your benefits. Hazelden Betty Ford is an in-network provider with most insurance companies, with the exception of Medicare and Medicaid. Your financial advocate will explain how your benefits work and what your personal costs are. Each insurance plan works differently and each treatment plan varies, so understanding your coverage is an important part of the admission process. Starting Treatment If it's decided that you could benefit from treatment, your intake specialist will work with you to schedule a date when you can start. If residential treatment is recommended, an intake specialist will meet with you to cover the necessary paperwork. Once the intake paperwork is completed, our staff will tour you around the facility and help you settle in. You may spend your first night in the medical detox unit, where our medical staff make sure you're comfortable and medically stable. Then you'll join your peers in the treatment units and, over the next few days, meet with a team of licensed professionals and medical staff to design an individualized treatment plan. If outpatient treatment is recommended, you will similarly complete intake paperwork with staff and receive a personalized program schedule before you tour the facility. If you elect to stay on-site through one of the room-and-board options, you will be given a room assignment and meet with staff for any questions or concerns you may have. If you're receiving virtual services, you'll be instructed on how to properly use the virtual treatment platform. If mental health services are recommended, you will be assigned an individualized treatment plan with services that may include: Comprehensive behavioral assessment Crisis intervention Individual therapy Group therapy Medication coordination Referrals to resources for education and support Family and couples therapy Adolescent screening and early intervention services Do You or Your Loved One Feel Unready to Begin Treatment? Treatment services can feel overwhelming, and you might not feel ready to commit yet. If that's the case, we'll be here when you're ready for help. In the meantime, consider one of our other services. These are often free of charge and available from the comfort of home. Learn more about these services to begin your and your family's recovery journey.