We're Open, Taking New Patients, Elevating Safeguards and Expanding Virtual Services Our in-patient and sober living sites are all open nationwide, with significant safeguards to protect the health of our patients and clinical teams. At the same time, we are expanding our virtual services to include outpatient, addiction and mental health treatment, family services and other services. Our RecoveryGo™ telehealth solution is insurance-eligible and currently offered in California, Florida, Illinois, Minnesota, New York, New Jersey, Oregon and Washington. Virtual group and individual therapy connects patients and their care provider in real-time via personal computers and mobile devices in the comfort of their homes. Virtual family program now available nationwide With addiction and mental health needs growing amid the pandemic, the Hazelden Betty Ford Foundation has launched a new education and support program for families—accessible from your home at no cost. Learn more about our virtual family program. To learn more about outpatient addiction treatment, mental health or family programming, please call a patient access coordinator at 1-866-831-5700. Patient and Staff Safety Is Priority No. 1 To further protect our patients and staff, we have implemented COVID-19 testing for new patients coming into our residential and recovery housing sites, making our campuses even safer than before. The response from patients about testing has been extremely positive. Not only are they grateful to access care for their potentially life-threatening addiction but also for the peace of mind knowing Hazelden Betty Ford is doing everything possible to protect them from COVID-19. While our outpatient, mental health and family services have transitioned to virtual platforms, seven of our sites continue to accept patients into residential care and recovery housing. Robust safeguards implemented early on have successfully kept COVID-19 out of our facilities, and patients have frequently mentioned feeling safer in our care than they would anywhere else. Testing, provides an important additional layer of protection. As the world has learned, some people with COVID-19 have no visible symptoms but are still contagious to others. Our testing will help identify those individuals so we can direct them to the appropriate services until they are virus-free, rather than expose them to other patients on campus. Not All Testing Is the Same It is important to understand the difference between the two different types of testing available right now. One—a nasopharyngeal swab that detects an active infection—has proven far more accurate and reliable than the other—a blood sample that detects antibodies that may suggest a previous infection. Our medical leaders have chosen to implement the nasopharyngeal swab because of its superior effectiveness. Patients who are tested for COVID-19 at our sites can rest assured they are getting the best available test in the world, our medical staff is well-trained to administer the test, and we are partnering with quality medical labs to read the results and provide the assurance that no one with a positive test is entering our facilities. We have elevated our vigilance to implement every possible safeguard to keep COVD-19 out of our facilities—while keeping the focus on addiction treatment and recovery. With the enhancement of testing, we feel confident that our patients and their families will feel even more secure. Moving ahead, Hazelden Betty Ford will continue to stay on top of emerging testing alternatives and procedures, with patient and staff safety as our No. 1 priority. See a COVID-19 Nasopharyngeal Swab Test Highlights of Hazelden Betty Ford's response Established a dedicated Incident Command Center to lead our monitoring, planning, decision-making and communication—overseen and driven by our Chief Medical Officer and Chief Nursing Officer. Implemented COVID-19 testing and elevated safeguard procedures for new patients coming into our residential and recovery housing sites Implemented documented discharge plans during admission process in case patient becomes symptomatic during residential treatment Implemented site-specific pandemic response plans, enabling us to: Check all patients and staff daily for fever and other common symptoms of COVID-19, and discharge patients who have a fever of 100.4 or above with resources to seek the appropriate healthcare Ensure the highest level of infection prevention and control, sanitation and hygiene Transition patients who were in various outpatient levels of care to our virtual services Suspend on-campus family and children's programs, as well as retreats and Lodge programming at our Dan Anderson Renewal Center, and begin to provide alternatives via virtual platforms Transition our Hazelden Betty Ford Graduate School of Addiction Studies on-campus classes to distance-learning alternatives Temporarily suspend on-campus visitation and events Shift to work-from-home for all employees who do not work directly with patients or support patient care in a way that requires they be on site Respond quickly to any emerging situation Monitoring information and implementing recommendations from the Centers for Disease Control and Prevention, the World Health Organization, and state and local public health authorities. Primary symptoms of COVID-19 Fever, cough and/or shortness of breath—similar to other respiratory illnesses and the flu Prevention Wash hands frequently and properly, using soap and warm/hot water for 20-30 seconds Cover coughs and sneezes (in elbow, not hands) Avoid touching your face Stay home if sick Maintain 6 feet of distance from others whenever possible NOTE: The CDC is recommending use of N95 masks only for those people who are infected. COVID-19 Resources Potential COVID-19 implications for people with substance use disorders A short assessment to help determine if you should be tested for COVID-19 Free Online Resources from Hazelden Betty Ford To help provide support, inspiration and resources there are many free online resources available, including apps, online groups, blogs, videos and more. The COVID-19 environment is evolving daily, so watch for emails and visit our website for important updates.